Contact Us

You can contact us in person, in writing, by phone or facsimile:

Postal Address:

Level 7, 459 Little Collins St, Melbourne, Victoria, 3000

PO Box 16193
COLLINS STREET WEST, VIC, 8007

Legal Advice Line:
 03 9629 6300 or 1300 881 020
Administration:
(no advice -
reception only) 		03 9670 5088
Facsimile: 03 9629 6898
Advice Email: If you wish to seek legal advice by email click here.
Admin Email:


info@consumeraction.org.au (for general or administrative inquiries)
Please note we are not able to provide drop in services, the best way to access advice is through our dedicated telephone and email advice services.

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If you are deaf or have a hearing or speech impairment, you can call through the National Relay Service (NRS):

  • TTY users can phone 133677 then ask for 1300 881 020
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 1300 881 020
  • Internet relay users can connect to NRS on www.relayservice.com.au then ask for 1300 881 020

What if I have a complaint?

A complaint may be made in writing, by telephone or by email.  Complaints should be directed to the CEOs using the relevant contact details for post or telephone listed above. If you wish to submit your complaint via email please send it to ceo@consumeraction.org.au

Written confirmation of complaints made in writing will be sent within 5 days. The complainant will be advised within 14 days of the outcome of the investigation, or of any additional time required to adequately investigate the complaint.

Privacy Policy

Please read our Privacy Statement here.

Staff List

Management

Carolyn Bond
Co-Chief Executive Officer (Wed, Thurs, Fri)

Catriona Lowe
Co-Chief Executive Officer (Mon, Tues, Wed)

Media Contact

Daniel Simpson
Mob: 0413 299 567