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Fact Sheets

Consumer Action has published a series of Fact Sheets designed to assist consumers and consumer advocates to deal directly with complaints, disputes and problems arising in the consumer marketplace.

Click on one of the titles below to view or download one of our Fact Sheets.

• FS2:Motor car contracts cooling off rights
• FS3: Motor Finance Wizard: Making a free complaint to the Credit Ombudsman Service
• FS3B: Motor Finance Wizard: Information Sheet A
• FS3C: Motor Finance Wizard: Information Sheet B
• FS3D: Motor Finance Wizard: Example contract
• FS6: How do I get more information about my loan?
  
• FS7: Do I have to pay an old debt?
  
• FS10: What do I do if I am not happy with something I bought?
• FS11: What Can I Do If a Debt Collector Calls?
• FS12: I’m Being Hassled by a Debt Collector
• FS12B: Debt Collection - seeking compensation in VCAT
• FS12C: Debt Collection - seeking compensation in relation to consumer credit leases or contracts
• FS12D: Debt Collection - request to stop contact
• FS13: How do I get a copy of my credit report?
• FS15: How do I change my credit report?
• FS16: Will consolidating my debts help?
• FS17: How do I change my loan payments if I have suffered hardship?
• FS19: Timeshare Schemes
• FS20: Taking your dispute to VCAT
• FS21: Home Repossession
• FS22: Consumer law on the web – a research guide
• FS23: Debt - What can carers do?
• FS27: What if I have been sued for a debt?
• FS28: Water debt
• FS29: Electricity and gas debt
• FS31: Private parking fines
• FS36: Bank Fees Refund Scam
• FS37: How do I get out of an in-home sale?
• FS38: Pay Day Loan/Short Term Loans
• FS40: Seeking a Refund from Goddard Elliot lawyers

Disclaimer: Our Fact Sheets contain general information only and are not a substitute for obtaining legal advice. Consumer Action does not accept liability for any action taken based on a Fact Sheet or for any loss suffered as a result of reliance on a Fact Sheet. If you would like advice regarding a specific problem, please contact our consumer legal practice or seek on-line legal advice.