Making a Complaint
If you have a Do Not Knock sticker and you are still visited by door to door sales people you can report it.
If you feel you have suffered loss or damage as a result of the visit, you should write a letter of complaint to EWOV if it relates to an energy or water issue and to TIO if it relates to a telecommunications issue. Ombudsman schemes have the power to resolve this sort of dispute and, if appropriate, award a remedy.
If you simply wish to stop the behaviour of the doorknockers, then you should write a letter of complaint to the relevant regulator or to the company the doorknocker represents.Keeping the regulator informed of industry conduct is one of the best ways to change these practices.
Many companies already require their staff to respect the Do Not Knock sticker and will reprimand employees who ignore it. Companies are much more likely to implement behavioural change if they are kept aware of their staff's conduct. You should also advise the company if you have made a complaint to the regulator.
We also want to hear about your experience with door knockers so please email us with your story and forward copies of any letters of complaint you may have sent.
For general marketing complaints
Consumer Affairs Victoria
GPO Box 123
Melbourne VIC 3001
Australian Competition and Consumer Commission
GPO Box 520
Melbourne VIC 3001
For complaints relating to energy marketing
Essential Services Commission
Level 2, 35 Spring Street
Melbourne VIC 3000
For complaints relating to telecommunications marketing
Australian Communications & Media Authority
PO Box 13112 Law Courts
Melbourne VIC 8010