Free Legal Advice
Welcome to Consumer Action’s on-line legal advice. This section of our website allows you to access our consumer legal practice on-line.
As our offices are in Melbourne, we hope that Victorians in rural and regional areas find our on-line legal advice a useful way in which to access our assistance.
Simply email us with your query using the legal advice request form below. A Consumer Action lawyer will respond to you within 48 hours of your request, either by reply email or by phone. All details provided will be kept private and confidential.
We can give legal advice about a consumer law problem including:
- Banking disputes;
- Credit disputes;
- Debt collection;
- Defective goods and services;
- Electricity, gas and water company disputes;
- Insurance;
- Motor vehicle purchases and disputes;
- Overcharging for goods and services;
- Public transport fines;
- Problems with debt collectors;
- Rights to refunds;
- Telephone and internet company disputes (including billing, misleading selling practices, unfair contracts);
- and Unfair contract terms.
If your query is urgent, contact our consumer legal practice by telephone.
You can also download Fact Sheets about common consumer law problems.
Do you live outside Victoria?
Consumer Action is only funded to assist people living in Victoria. If you live in Australia, but in a state other than Victoria, contact one of the organisations below for assistance.
State |
Organisation | Web Address |
| National | Australian Competition and Consumer Commission | www.accc.gov.au |
QLD |
Legal Aid QLD | |
| NSW | Legal Aid New South Wales | www.legalaid.nsw.gov.au |
NSW |
Consumer Credit Legal Centre NSW | |
NSW |
Office of Fairtrading NSW | |
| WA | Legal Aid Western Australia | www.legalaid.wa.gov.au |
WA |
National Womens Justice Coalition | |
WA |
Consumer Credit Legal Service WA | |
| TAS | Legal Aid Commission of Tasmania | www.legalaid.tas.gov.au |
TAS |
Hobart Community Legal Service | |
| SA | Legal Services Commission of South Australia | www.lsc.sa.gov.au |
| ACT | Legal Aid ACT | www.legalaidact.org.au |
ACT |
Care Inc. Financial Counselling Service | |
NT |
Northern Territory Legal Aid Commission | |
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Free Legal Advice Query
To obtain free legal advice from a Consumer Action lawyer, please provide as much detail as you can below: