Support for Community Workers
In addition to advising consumers directly, we also regularly assist community legal centres, consumer support workers, financial counsellors and other community workers acting for low-income consumers.
If you are a community or public sector caseworker, contact our Worker Advice Line on 03 9602 3326, or email advice@consumeraction.org.au to contact one of our specialist consumer lawyers.
We can help you to deal with consumer law problems on behalf of your clients. For example, we can assist by discussing issues and concerns with you, giving legal advice, assisting in the drafting of letters or, if appropriate and subject to the client's instructions, accepting referrals to represent clients in consumer law matters.
We also welcome contact from you to inform us of serious or systemic consumer law related issues that you have observed through your casework.
Consumer Action engages in extensive advocacy and lobbying including through our participation in various governmental and regulatory consultations. We also enjoy a significant media presence. We carry out extensive research through our various Projects to bring about law reform and policy development for the benefit of low-income consumers. The information communicated to us by community workers plays a significant role in informing our advocacy activities.