Consumer Action in the News
ASIC shadow shop finding "cause for concern": Consumer Action Law Centre
Wealth Professional, 2 February 2011, Ben Nice
Gerard Brody comments on ASIC’s recent ‘shadow shop’ of financial advisers.
Deal or no deal?
Today Tonight, 31 January 2012, Jonathan Creek
Sarah Wilson discusses the pitfalls of purchasing products at the door.
Power complaints soar as price rise looms
Geelong Advertiser, 25 January 2012, Anthea Cannon
Consumer Action’s Janine Rayner comments on the Australian Competition Tribunal’s electricity pricing decision which will lead to another price rise.
Electricity giants win right to sting Victorians again
Herald Sun, 20 January 2012, Karen Collier
Consumer Action’s Janine Rayner comments on the Australian Competition Tribunal’s electricity pricing decision which will lead to another price rise.
Anger as energy firms bump up prices again
Mozo, 20 January 2012
Mozo.com.au quotes Consumer Action’s Janine Rayner who is calling for changes to the way electricity distribution prices are set.
Consumers allege harassment by debt collectors
Banking Day, 19 January 2012, John Kavanagh
Banking Day reports on two debt collection cases Consumer Action has issues in VCAT.
Women claim they were illegally harassed by debt collectors
Herald Sun, 18 January 2012, Michelle Ainsworth
The Herald Sun reports on two debt collection cases Consumer Action has issues in VCAT.
Collectors calling
Today Tonight, 17 January 17, 2012, Tineka Everaardt
Gerard Brody discusses credit reports and how you can access yours.
Driver expects a boom in MSAC fines
Port Phillip Leader, 17 January 2012, Sally Spalding
The Port Phillip Leader features Consumer Action’s position on private car parks.
The gift that stops giving
The Sydney Moring Herald, 18 January 2012, John Collett
Catriona Lowe says Consumer Action believes there should be no expiry date on gift cards.
Doorknockers abused, stabbed, threatened with baseball bats
Herald Sun, 18 January 2012, Karen Collier
This article mentions Consumer Action’s belief that the energy industry’s marketing code of conduct will fail to address key concerns with door to door sales practices.
No sign of savings with electricity meters plagued by problems
Herald Sun, 14 January 2012, Carly Crawford and Karen Collier
Janine Rayner comments on the Victorian Government's smart meter rollout.
Taxi Ombudsman
The Age, 12 January 2012, Gerard Brody
The Age publish Gerard Brody's letter to the editor about Victoria's taxi industry.
Fury at $1900 parking bill
Herald Sun, 10 January 2012, Wes Hosking
Gerard Brody reminds consumer to keep a close eye on their bank accounts.
Families slugged again for power bills
Herald Sun, 10 January 2012, Karen Collier
Janine Rayner comments on the Australian Competition Tribunal's decision to allow power companies to pass on more costs to consumers.
Commission laws will kill timeshare, says industry
The Age, 9 January 2012, Ruth Williams
Director of Policy and Campaigns, Gerard Brody, is quoted in this article about timeshare businesses.
How to get rid of Debt
ABC Radio, 7 January 2012, Hilary Harper
Gerard Brody talks about dealing with debt to the ABC’s Hilary Harper.
Retailers flout refund laws
The Age, 1 Juanuary 2012, Deborah Gough
David Leermakers discusses the problems Consumer Action has found with online returns policies.
Banks rush to raise credit card limits ahead of tougher solicitation rules
The Age, 1 January 2012, Stephen Cauchi
David Leermakers is quoted in this article about credit card limit increases.
Consumer advocates want cap on payday lenders
ABC Radio AM, 22 December 2011, Simon Lauder
Catriona Lowe discusses the need for a cop on payday loans.
Warranties remain a bugbear
Sydney Morning Herald, 14 December 2011, Lesley Parker
Consumer Action's Gerard Brody and David Leermakers are both quoted in this article about consumers' rights to return faulty products.
Government told to explain benefits of smart meters
ABC News, 14 December 2011
Janine Rayner discusses Victoria's ongoing smart meter roll-out.
Banks' credit card play tests the limits
Australian Financial Review, 13 December 2011, Matthew Drummond
Gerard Brody expresses concern at the Commonwealth Bank's tactics which aim to get customers to sign up for unsolicited credit limit increases.
Gift voucher black hole
Today Tonight, 12 December 2011, Jonathan Creek
Gerard Brody discusses some of the problems with gift vouchers.
Don't come a-knocking
Northern Weekly, 11 December 2011
The Northern Weekly reports on Consumer Action's Do Not Knock campaign.
Free do not knock stickers
Nick McKim MP, Minister for Corrections and Consumer Protections, 11 December 2011
The Tasmanian Government will be distributing free Do Not Knock stickers in an initiative it says will complement Consumer Action's campaign.
Banks show no mercy to loan battlers
Herald Sun, 10 December 2011, Carly Crawford
Gerard Brody comments on home repossessions and financial stress.
Power companies to flick your switches
Herald Sun, 8 December 2011, Karen Collier
Janine Rayner comments on the Essential Services Commission's ruling that energy companies will be able to ration energy supplies to households.
Power rationing ruling alarms consumer groups
The Age, 8 December 2011, Rachel Wells
Janine Rayner comments on the Essential Services Commission's ruling that energy companies will be able to ration energy supplies to households.
Supermarket chains to offer PIN-free purchases
Herald Sun, 7 December 2011, Karen Collier
Consumer action's Gerard Brody tells consumers to monitor their bank statements to guard against credit card fraud.
Responsible lending laws 'failed'
Australian Financial Review, 6 December 2011, Jane Searle
Carolyn Bond, Consumer Action's co-CEO, speaks about the payday loans and the need for greater consumer protections.
ANZ bank fees fight just the start
Herald Sun, 6 December 2011, Karen Collier and Norrie Ross
Consumer Action's Gerard Brody talks about the possible ramifications of the bank fees class action.
ANZ class action cleared to continue
ABC Radio PM, 5 December 2011, Samantha Donovan
Consumer Action's Gerard Brody talks about the possible ramifications of the bank fees class action.
Energy salesmen blasted
The Sunday Age, 4 December 2011, Sasha Petrova
Consumer Action's Janine Rayner comment son dealing with door-to-door energy salespeople.
\Households more financially in control than during the GFC
ABC Radio AM, 1 December 2011, Lexi Metherell
Consumer Action' Catriona Lowe discusses financial literacy with Lexi Metherell.
Sticker keeps doo-to-door salespeople at bay - a good selling point
Midweek Express, 30 November 2011, Sarah Dean
Consumer Action's Sarah Wilson talks to Sarah Dean about the Do Not Knock campaign.
Salesmen shut out
Canberra Times, 30 November 2011, Stephanie Anderson
The Canberra Times reports on the launch of Consumer Action's Do Not Knock campaign.
An end to the door to door salesman?
2UE, 28 November 2011, Drive with Paul Murray
Paul Murray discusses the Do Not Knock campaign with Consumer Action's Sarah Wilson.
Door-to-door 'pest' crackdown
3AW, 28 November 2011, Breakfast with Ross and John
Ross and John discuss the Do Not Knock campaign with Consumer Action's Gerard Brody.
New warning for door-to-door sellers
Herald Sun, 28 November 2011, Karen Collier
Karen Collier's article launches Consumer Action's Do Not Knock campaign.
Do not knock
Only Melbourne, 28 November 2011
OnlyMelbourne.com.au report on Consumer Action's Do Not knock campaign.
Cash isn't always king - especially if it is from a payday lender
The Daily Telegraph, 24 November 2011, John Rolf and Rosemarie Lentini
This article highlights the irresponsible marketing tactics of payday lenders and features comments from Consumer Actions Catriona Lowe.
Battlers turn to rent options on basic necessities
The Courier Mail, 23 November 2011, Sophie Foster and Rob Kidd
Consumer Action's Director of Policy and Campaigns, Gerard Brody, comments on the dangers of consumer lease contracts.
Switch may not be flicked on power savings
Brisbane Times, 23 November 2011, Bridie Jabour
Consumer Action's Janine Rayner is quoted in this article about proposed changes to the Australian Energy Regulator's powers.
Broad push for lower power bills
ABC News The World Today, 23 November 2011, Brendan Trembath
The World Today reports on Consumer Action's support for the Australian Electricity Regulator's call for stronger powers.
Consumer Action Law Centre supports push for fairer electricity prices
Herald Sun, 23 November 2011
The Consumer Action Law Centre, along with 16 other organisations, had publically backed rule changes to give the Australian Electricity Regulator greater powers.
Rising tide lifts premiums
Sydney Morning Herald, 23 November 2011, Lesley Parker
Co-CEO Catriona Lowe explains Consumer Action's concerns about the Government's flood insurance plans.
Mystery bills
A Current Affair, 18 November 2011
Consumer action Janine Rayner discusses the best way to deal with large energy bills.
Cap on fees puts firms out of tune
The Australian, 17 November 2011
Consumer Action and John Talbert of the Financial Counsellors Association of Western Australia have outline the problems with payday loans.
Call for tougher credit card rules
Australian Financial Review, 14 November 2011, John Kehoe
John Kehoe reports on Consumer Action's reaction to the new regulations on unsolicited credit card limit increases.
Banks ignore consumer pain
Australian Financial Review, 14 November 2011, David Leermakers
Consumer Action's Policy Officer David Leermaker letter to the AFR suggests that if banks want to avoid more government regulation they could be more proactive in addressing consumer concerns when they first arise.
Banks alarm at big reforms bill
Australian Financial Review, 10 November 2011, John Kehoe
Consumer Action's Gerard Brody offers a consumer perspective on credit card regulations which the banks claim will cost them too much.
Travel insurance injustice
Today Tonight, 8 November 2011, James Thomas
Consumer Action's Gerard Brody is interviewed in this story, and the featured case study shows just why insurance exclusions need to be made more obvious to consumers.
Moonee Valley's million dollar debt
Moonee Valley Leader, 2 November 2011, Linh Ly
Carolyn Bond speaks on behalf of Money Help in this article which suggests many of Moonee Valley's residents are doing it tough.
RTA says get legal advice before paying Australian National Car Parks
The Daily Telegraph, 03 November 2011, Janet Fife-Yoemans
Consumer Action's Director of Policy and Campaigns, Gerard Brody, is quoted in this article about Australian National Car Parks.
Finding favour on the fringes
The Age, 30 October 2011, Bina Brown
Consumer Action's co-CEO Catriona Lowe provides a consumer perspective in this article about payday lending.
Loans cover not watertight
The Age, 25 October 2011, Annett Sampson
Consumer Action's co-CEO Carolyn Bond is quoted in this article about consumer credit insurance.
Payday lenders take fight to PM
Australian Financial Review, 25 October 2011, David Crowe
Consumer Action's co-CEO Catriona Lowe is quoted in this article which focuses on the Parliamentary enquiry into proposed payday lending regulations.
Consumer Finance
ABC Radio, 22 October 2011, Saturday Breakfast with Hilary Harper
Consumer Action's Gerard Brody joined Hilary Harper to discuss consumers' rights when shopping or banking online.
Pensioner sues Cash Converters over payday loans
Herald Sun, 19 October 2011, Karen Collier
Consumer Action's Catriona Lowe is quoted in this article about a court proceeding being issued against payday lender Cash Converters.
New credit laws put to the test
Australian Financial Review, 18 October 2011, Matthew Drummond
Matthew Drummond's story on proceedings being issues in the Victorian Magistrates Court against payday lenders.
Cash Converters sued over payday loans
Banking Day, 18 October 2011
Banking day reports on Consumer Action client Mr R Hayes' payday lending case.
Payday lenders claim they will be shut down by crackdown
Daily Telegraph, 29 September 2011, John Rolfe & Rosemarie Lentini
Catriona Lowe adds a voice of support for new payday lending regulations.
Million-dollar mystery
Channel 9, A Current Affair, 27 September 2011
Consumer Action's Dan Simpson commenting on what to do if you have money unexpectedly deposited into your bank account.
Mistakes that shred your finances
Herald Sun, 26 September 2011, Karina Barrymore
Carolyn Bind is quoted in this article about avoiding financial mistakes.
Bankrupt mum backs protections for borrowers
ABC News, 21 September 2011, Sheryle Bagwell
A follow-up story on the ABC's news website focusing on the issues raised in Sheryle Bagwell's radio story earlier in the morning.
Proposed cap on payday lenders
ABC Radio National Breakfast, 21 September 2011, Sheryle Bagwell
A report on the proposed changes to the payday lending industry with comments from Consumer Action's Catriona Lowe.
Motor Finance Misery
A Current Affair, 20 September 2011, Nick Coe
Consumer Action's Carolyn Bond features in this story about Motor Finance Wizard's sales practices.
Rich jump planning queue
The Age, 18 September 2011, Peter Munro
Consumer Action's Carolyn Bond comments on proposed changes to VCAT.
A bridging loan can sink you
Sydney Morning Herald, 14 September 2011, Barbara Drury
Consumer Action's co-CEO and a former client feature in this article about the pitfalls of payday loan.
Power surge in charges
Herald Sun, 13 September 2011, Karen Collier
Karen Collier reports on Consumer Action and the Consumer Utilities Advocacy Centre's report into energy network costs.
Energy laws stacked against consumers
Australian Financial Review, 12 September 2011, Mark Ludlow
Mark Ludlow reports on Consumer Action and the Consumer Utilities Advocacy Centre's report into energy network costs.
Payday loans protest
Geelong Advertiser, 10 September 2011, Mandy Squires
Mandy Squires reports on a protest against payday lending in which Consumer Action's Gary Rothman is quoted.
Virtual change rooms
A Current Affair, 07 September 2011
Dave from Consumer Action advisers ACA viewers about their rights when shopping online.
Sticking up to unwanted salespeople
Central Western Daily, 06 September 2011, Ben Harris
An article about 'Do Not Knock' stickers and Consumer Actions role in developing them.
No interest loans
Today Tonight, 31 August 2011, Jackie Quist
Consumer Action's Carolyn Bond features in this story about low and no cost loans which are providing many with an cheaper alternative to payday loans.
Eager banks woo punters
The Age, 31 August 2011, Lesley Parker
Consumer Action's Carolyn Bond comments on the risks of fixed interest rates.
ASIC ups heat on financial advertising
Lateline Business, 30 August 2011, Tracey Kirkland
Consumer Action's Catriona Lowe comments on misleading advertising in the financial advice sector.
Screws turn on loan sharks
Sydney Morning Herald, 28 August 2011, Jessica Wright
Consumer Action's Carolyn Bond talks about the dangers of pay-day loans leading to a debt cycle that borrowers are unlikely to escape from.
Fee caps proposed for pay-day lenders
The Australian Financial Review,
26 August 2011, Matthew Drummond
Consumer Action's Carolyn Bond is featured in this article about proposed regulations for pay day lenders.
From the Mayor
Castlemaine Independent, 26 August 2011, Cr Janet Cropley
Cr Janet Cropley uses her column in the Castlemaine Independent to promote the 'Do Not Knock' sticker.
New law to cap interest on money lending a first for the nation
Herald Sun, 26 August 2011, Karina Barrymore
Consumer Action's co-CEO Catriona Lowe is quotes in this article about the Federal Government's proposed regulations on payday lending.
New restrictions for payday lenders
Perth Now, 25 August 2011, Nick Evans
Consumer Action's co-CEO Catriona Lowe is quotes in this article about the Federal Government's proposed regulations on payday lending.
Energy contracts leave consumers confused
Herald Sun, 23 August 2011, Karen Collier
A new report by Consumer Action highlights says energy contracts need to be simplified.
The A-Z of your credit file
ABC Local Radio, 16 August 2011
Consumer Action's co-CEO Carolyn Bond discussing credit reporting with Tony Delroy on ABC Radio
Agencies put unpaid trial work on trial
Melbourne Times Weekly, 16 August 2011
Consumer Action and JobWatch comment on unpaid work trials.
Surge in electric hostility
The Age, 14 August 2011, Cameron Houston
Consumer Action's Janine Rayner commenting on the roll-out of electricity SmartMeters.
Retailers defend credit card surcharge
The Age, 14 August 2011, Melissa Davey
Consumer Action's Gerard Brody comments on credit card surcharging and a need for greater protections against price gouging.
It pays to keep eye on 'trials'
Herald Sun, 11 August 2011
Letter to the editor from Consumer Action's Dan Simpson
Block buster theft
Today Tonight, 10 August 2011
Consumer Action's Sarah Wilson speaks to A Current Affair about identity theft.
Power scams revealed
Today Tonight, 5 August 2011
Nicole Rich comments on door-to-door power deals
Job seekers say they are being jilted into unpaid work
Herald Sun, 5 August 2011, Wes Hosking
Unwitting job hunters claim they are shelling out up to $2000 for dead-end work trials.
How to tackle big bills
A Current Affair, 2 August 2011
Consumer Action's Janine Rayner discusses how to deal with larger than normal winter energy bills.
Power people as smart-meter rip-off stopped
Herald Sun, 29 July 2011, Grant McArthur & Matt Johnston
Consumer Action's Janine Rayner quoted in this article about the Australian Energy Regulator moves to block a bid for the ongoing development of the smart-meter roll-out.
A fair go?
A Current Affair, 28 July 2011
A Current Affair's story on ASIC granting Motor Finance Wizard a consumer credit licence.
ACCAN slams telco opposition to ACMA regulation
CIO Magazine, 26 July 2011, Hamish Barwick
ACCAN is fighting for a telecommunications industry to be regulated by a mandatory code. The article mentions Consumer Action's role in the Reconnecting the Consumer summit.
Dealer snares ASIC licence despite reprimand
The Weekend Australian Financial Review, 23 July 2011, Matthew Drummond
ASIC has granted a credit licence to Motor Finance Wizard despite VCAT finding that the company had engaged in misleading and deceptive conduct.
It's cold comfort for Victorians as power bills bite
Herald Sun, 23 July 2011, Karen Collier
Energy company advisers Victorians to save electricity by leaving the house and knitting a tea-cosie. Comments from Consumer Action's Janine Rayner.
Surge in home repossessions
Herald Sun, 23 July, Shelley Hadfield
More than 400 repossession writs have been served in the past two months. Comments from Consumer Action's Gerard Brody.
State's taxi complaint system is rank
Melbourne Times Weekly, 12 July 2011, Meagan Weymes
A Melbourne Times Weekly article about Consumer Actions submission to the taxi industry enquiry which call for the Public Transport Ombudsman handle taxi complaints.
Hampton Park family's 'Storm' over claim knockback
Casey Weekly, 11 July 2011, James Taylor
Consumer Action's Gerard Brody provides advice on what customers can do if they are unhappy with their insurer's decision.
ICA wades into flood debate
Australian Financial Review, 7 July 2011, Jane Searle
Insurance Council of Australia rejects newly proposed insurance mode. Consumer Action's Gerard Brody quoted.
State relaxes estate agent controls
The Age, 7 July 2011, Simon Johanson
The Victorian Government is passing laws which ease the restrictions on estate agents buying a house that they've been commissioned to sell.
Door open to regulations
Banyule & Nillumbik Weekly, 6 July 2011, Meagan Weymes
Consumer Action's Janine Rayner explains why the energy industry's new self-regulation scheme for door-to-door sales will not work.
Bankruptcy
ABC Radio - The Law Report, 5 July 2011
Consumer Action's co-CEO Catriona Lowe discusses Bankruptcy with Erica Vowles
Passengers continue to book Tiger flights
Nine MSN - Nine News Finance, 4 July 2011
Gerard Brody warns comsumers to be wary of Tiger Airways.
CASA warns travellers to be wary of Tiger
The World Today, 4 July 2011, Alison Caldwell
Consumer Action's Gerard Brody talking on The World Today about Tiger Airways and a need for them to be upfront with consumers.
Tiger chief arriving for crisis talks, but airline still taking bookings
The Age, 4 July 2011, Andrew Heasley
Consumer Action's Gerard Brody commenting on Tiger Airways taking flight bookings despite the future of the airline being uncertain.
Urgent talks to save Tiger Airways
Herald Sun, 4 July 2011, Nick Leys & Shannon Deery
Consumer Action's Gerard Brody commenting on Tiger Airways taking flight bookings despite the future of the airline being uncertain.
Flood Levy dries up your cash
The Sunday Telegraph, 3 July 2011, Helen Pow
Consumer Action's Janine Rayner comments on the rise in household electricity bills.
Lenders reward home loan loyalty
Courier Mail, 27 June 2010, Alex Tulbury
Consumer Action's Gerard Brody comments on the tactics of small home loan lenders.
Same old devil, just different details
Sydney Morning Herald - Domain, 25 June 2011, Chris Tolhurst
Consumer Action's Gerard Brody supporting a ban on mortgage early exit fee.
Bell sounds for rip-off salespeople
Herald Sun, 24 June 2011, Karen Collier
Consumer Action's Janine Rayner comments on the new self-regulation scheme for energy doo-to-door sales.
Treasury defends reforms
The Australian Financial Review, 23 June 2011, Jane Searle
Treasury argues that credit reforms will not end up costing borrowers.
Reform to combat rogue financial advisers opening 'Phoenix' companies
Herald Sun,18 June 2011, Karina Barrymore
Increased regulations needed to stop insolvent financial advisers reopening their businesses under a different name.
Banking fees honestly evil
Sydney Morning Herald, 17 June 2011, Joe Hildebrand
Consumer Action fighting for a ban on mortgage early-exit fees.
Choice to tackle 'super complaints' in NSW
ABC News online, 8 June 2011, Meredith Griffith
Consumer Action supports new 'super complaints' trial in NSW.
Super fraud foils ASIC
The Australian Financial Review, 6 June 2011, Mark Ludlow
Consumer Action co-CEO Carolyn Bond comments on the need for ASIC to remain vigilant.
Insurers on notice over flood definition and settling claims
The Australian, 6 April 2011, Natasha Bita and Jared Owens
Insurance companies will be forced to use a simpler definition of "flood" and to decide all claims within six months under legislative reforms proposed by the federal government yesterday.
Power bills to jump another $100 due to 'smart meters' bungle
Herald Sun, 7 April 2011, Matt Johnston and Karen Collier
Soaring power bills as a result of the bungled "smart meters" program will cripple Aussie families already struggling to get by, homeowners say.
Power companies charging us for meters they've removed
Herald Sun, 8 April 2011, Matt Johnston and Karen Collier
Victorians will keep paying for old electricity meters long after they have been replaced with "smart" meters.
Credit Lifeline Can be a Dead Weight
Australian Financial Review, 4 April 2011, David Leermakers
Consumer Action Policy Officer, David Leermakers writes to the AFR in response to Citigroup’s response to proposed credit card reforms.
Credit Check Crackdown
The Sydney Morning Herald, 30 March 2011, Lesley Parker
The payment history of consumers will be revealed in-depth once new legislation is passed.
Policies exclude nuclear accidents
The Sydney Morning Herald, 18 March 2011, Andrew Heasley
As thousands of Australians cancel travel plans to avoid or flee the escalating nuclear disaster in Japan, they could be in for a rude shock from their travel insurers.
Banks reveal ignorance over fees, groups
The Age, 10 March 2011, Chris Zappone
Consumer activists say recent comments from Westpac and ANZ suggest they don't know the underlying costs for overdrawn accounts - potentially embarrassing admissions as the banks fight a class action suit on unfair fees.
Private car park 'fine' notices may be unlawful
The Sunday Age, 6 March 2011, Deborah Gough
Tens of thousands of motorists have been issued with potentially unlawful parking ''fines'' by private operators of car parks at shopping centres and other locations across Melbourne.
Insurance products need to evolve to cover all Australians
Online Opinion, 4 March 2011, Nicole Rich
Hands up who remembers the public liability insurance "crisis" of the early 2000s? You should – it was the last time this country saw significant reforms made to its insurance laws and, whether you know it or not, it has affected you. The result of those reforms was a system much more heavily weighted in favour of insurers and against you as a potential consumer or third party beneficiary of insurance cover.
Banks will have to tell customers real cost of only paying minimum monthly balance on credit card debt
The Courier-Mail, 4 March 2011, Paddy Hintz
Banks could be forced to spell out how much it really costs if customers only pay the minimum monthly balance on their credit card debt. Consumer Action’s Nicole Rich discusses CHOICE’s suite of suggested reforms to the banking system.
Lender rates are of little interest
Herald Sun, 28 February 2011, Karina Barrymore
Consumer Action’s Eileen Kerrigan comments on the fact that many home loan customers appear to have simply switched off from the debate.
Troubled bookstores change gift voucher rules
ABC Online, 18 February 2010
Insurers set to simplify cover
The Australian, 4 February 2011, Siobhain Ryan
Assistant Treasurer Bill Shorten has committed to introducing a standard definition of floods in insurance policies, flagged federal support for flood mapping and warned he may bring insurers under the national consumer law.
Be careful who you invite in
Sydney Morning Herald, 25 January 2011, Lesley Parker
A national law is protecting consumers from unsolicited sales — but companies are aiming at the loopholes.
$10 ATM fee in some indigenous communities
AAP, 25 January 2011
Consumer Action’s Co-CEO, Catriona Lowe, tells a senate inquiry the continued practice of people in some indigenous communities being slugged up to $10 in fees just for account balance inquiries on automatic teller machines (ATM) is blatant and unfair.
Call for inquiry into flood insurance as rebuilding costs rise
The Australian, 25 January 2010, Stefanie Balogh
Consumer groups are calling for a Productivity Commission inquiry into flood insurance as the industry warns that any move to impose mandatory cover would reduce competition and choice.
Fault redress made easier
Sydney Morning Herald, 19 January 2011, Lesley Parker
New consumer protection laws put all Australians under one umbrella with a clearer set of rules.
Battlers take on electricity giants
Herald Sun, 18 January 2011, Karen Collier
Electricity customers are fighting Victoria's billionaire power distributors in a landmark legal bid to protect households from greedy price rises. The Consumer Action Law Centre and the Consumer Utilities Advocacy Centre have asked the Federal Court for permission to intervene on behalf of "average Joes" as power giants push for even higher charges.
Floods: The clean-up
Channel 7 Sunrise, 17 January 2011, David Koch
Consumer Action’s Nicole Rich talks to David Koch about flood insurance.
Australians rack up $49bn card debt
The Sunday Telegraph, 16 January 2011
Australians have racked up a record $48.8 billion in debt on credit cards while banks wring hard-pressed families with interest rates higher than we have seen for nearly 20 years.
New Year consumer law reforms left out insurance cover
The Australian, 15 January 2011, Siobhain Ryan
The new national consumer law has left flood victims exposed by excluding insurance policies from its crackdown on unfair contract terms.
No GST change to curb online shopping
Herald Sun, 18 December 2010
THE federal government says it won't scrap the GST-free threshold for goods purchased from overseas websites, but will crack down on businesses rorting the system.
Banks bring themselves to account, in NZ
Sydney Morning Herald, 7 December 2010, Eric Johnston
AUSTRALIA'S biggest banks have quietly developed a central clearing house designed to make switching accounts between banks easier. But the facility is only open to their customers in New Zealand.
Guesstimates from lala land
The Sydney Morning Herald, 22 November 2010, Simon Johanson
Consumer Action’s Director of Policy and Campaigns comments in this article that says property price advertising operates in a fantasy land of down-sized estimates.
Australia's big four banks not only have higher home loan rates, their deposit interest rates are miserly
The Courier-Mail, 13 November 2010, Alex Tilbury
The Big Four banks have now all stung home borrowers with hefty rate rises but, on the flipside, have also failed to please deposit holders.
Defiant act
7.30 Report, ABC TV, 10 November 2010, Greg Hoy
Nicole Rich, Director – Policy and Campaigns, discusses banking competition.
Banks ducking from political crossfire
Sydney Morning Herald, 9 November 2010, Stuart Washington
Consumer Action calls for disclosure of exit fees as easy-to-understand cash amounts and for early exit fees to only reflect costs directly related to early exits.
Banks brace for exit fee changes
ABC Online, 8 November 2010
The Consumer Action Law Centre's Director of Policy and Campaigns, Nicole Rich, comments on the banks’ requests for a tax break on new liquidity rules.
Report says banks poised to modify exit fees
International Business Times, 7 November 2010, Ricky Roxas
Nicole Rich, Director of Policy and Campaigns, says that the banks should just wear the cost of any tax disadvantage incurred as a result of new liquidity rules.
Moving your home loan to a cheaper rival could save you thousands, analysis finds
The Australian, 4 November 2010, Natasha Bita
Borrowers who defect from the "big four" banks to cheaper rivals could reap the savings within months.
Drowning in debt
Sydney Morning Herald, 1 November 2010, Gayle Bryant
It can be very easy to let your debts spin out of control and before you know it, find you’re paying off your car loan with your credit card and asking your boss for an advance so you can still meet your mortgage payments. Is consolidating all your debts into one loan the answer to this conundrum?
Utilities' investment capped
The Australian, 30 October 2010, Natasha Bita
Senior Energy Policy Officer, Janine Rayner, discusses the energy regulator’s final decision on distribution pricing for the next five years.
Power profits surge as users hit
The Australian, 22 October 2010, Natasha Bita
Nicole Rich, Director – Policy and Campaigns, discusses the mounting cost of electricity and power company profits.
Open a saving account and take a chance to win raffle
Top News NZ, 15 October 2010, Girish Kumar Guha
Nicole Rich, Director – Policy and Campaigns, discusses the Bank of Queensland’s new savings account that asks depositors to forego interest payments – instead offering them the chance to win $20,000 each month.
Westpac threats referred to ASIC
Sydney Morning Herald, 24 September 2010, Stuart Washington
In yet another front in a series of battles with big banks, Westpac's behaviour in chasing a customer to repay his debts was referred to the Australian Securities and Investments Commission yesterday.
Who needs a Consumer Affairs Minister? Not Labor
The Daily Telegraph, 23 September 2010, Rosemarie Lentini
They gave up on Grocery Choice. They gave up on FuelWatch. Now the Federal Government has given up on consumer affairs policy altogether by axing it as a ministerial portfolio.
Power cut by remote: companies control appliances
Herald Sun, 20 September 2010, Karen Collier
Households are set to get electricity discounts for letting power companies turn appliances on and off by remote control to avoid blackouts in heatwaves.
Bank bullies
Today Tonight, Channel 7, 14 September 2010, Josh Fajzullin
Consumer Action's Director - Policy and Campaigns, Nicole Rich, discusses the debt collection tactics used by some big banks.
Families turning to loans to cover utility, food bills
Herald Sun, 14 September 2010, Karen Collier
Desperate families are taking out loans to cover soaring gas, electricity, water and food bills. Payday lenders slugging customers repayment charges of up to 900 per cent for small loans are booming as more households struggle to keep pace with living costs.
Call for action on payday lending
7News, 14 September 2010, AAP
Consumer advocates are calling on the federal government to cap interest rates on short-term lending to prevent the nation's poorest people from becoming stuck in an inescapable cycle of debt.
Report says pay loans a debt trap
ABC Radio AM, 14 September 2010, Lindy Kerin
The Consumer Action Law Centre has found that more than half a million Australians are accessing short-term loans, some with interest rates as high as 400 per cent, just so they can pay their food and electricity bills.
Tougher limits on legal loan sharks
Channel 7 Sunrise, 14 September 2010, David Koch
Zac Gillam, author of “Payday Loans: Helping hand or quicksand?” joins David Koch to talk about the growth of the payday lending industry in Australia.
Happy with the shape of PM's cabinet?
The Age, 14 September 2010, Daniela Miletic and Dan Harrison
Lobby groups representing elderly and disabled people - as well as consumers and the mentally ill - have expressed anger and disappointment at Julia Gillard's ministry.
Overdraft trap set by banks
Herald Sun, 9 September 2010, Karen Collier
Banks are enticing depositors to take out overdrafts on basic transaction accounts. ANZ home loan borrowers are the latest to be invited to apply for $1000 "safety net" credit limits - with an interest rate of 18.87 per cent
Law change could favour 'rogue' agents
The Age, 31 August 2010, Simon Johanson
A change in legislation may allow unscrupulous real estate agents to buy at unfair prices property they have been commissioned to sell, consumer groups fear.
Doorknockers switching unsuspecting households onto new utility contracts
Herald Sun, 19 August 2010, Karen Collier
Crooked doorknockers are illegally switching unsuspecting households on to new electricity and gas contracts.
Pensioner given $70,000 credit limit by banks
Herald Sun, 19 August 2010, Karen Collier
A pensioner’s family has blasted banks for approving "crazy" credit after he was granted a $70,000 spending limit
Victorians save hundreds on electricity bills by looking for best deal
Herald Sun, 14 August 2010, Karen Collier
Hundreds of thousands of people are missing out on cheaper electricity because they don't shop around.
Consider all options before declaring bankruptcy
Sydney Morning Herald, 10 August 2010, Billy Adams
So you think bankruptcy could be a relatively pain-free escape from crippling debts that have left you as stressed as your credit cards?
Victorians facing soaring bills could have power rationed
Herald Sun, 10 August 2010, Karen Collier
Victorians hit with soaring electricity bills could have their power rationed under a smart meter plan.
Talkback: Debtor Harrassment
Life Matters, ABC Radio National, 28 July 2010, Richard Aedy
Australians are now carrying record levels of personal debt - Consumer Action Co-CEO, Carolyn Bond, discusses what debt collectors can and can't do and what your rights are.
Consumer Rights
Done by Law, Radio 3CR, 13 July 2010, Sam Sowerwine
Consumer Action Senior Policy Officer Zac Gillam discusses payday lending and private car park fines.
Consumer advocates say independence is at stake if lawyers are handed self-regulation
The Australian, 9 July 2010, Chris Merritt
Carolyn Bond, Co-CEO of Consumer Action, comments on the Law Council's proposal that lawyers and judges control regulation of the Australian legal profession.
Bid to curb consumers' card debt
The Age, 8 July 2010, Ari Sharp
Consumer Action's Co-CEO Catriona Lowe discusses proposals by the Government that could see credit card companies having to assess the amount of credit customers are capable of repaying and then being banned from enforcing debts beyond that amount.
Lawyers to dominate legal standards board
The Sydney Morning Herald, 2 July 2010, Joel Gibson
Consumer Action Co-CEO Carolyn Bond weighs into the debate over who should control the regulation of the legal profession under new national laws.
Packing a punch
The Sydney Morning Herald, 29 June, Lesley Parker
Nicole Rich, Consumer Action's Director - Policy and Campaigns, discusses the new consumer laws requiring businesses to make sure their contract terms are fair and bringing many credit providers under a stricter licensing regime.
'Predatory' lenders seek ASIC approval
The Sydney Morning Herald, 30 June 2010, Stuart Washington
Consumer Action’s Director – Policy and Campaigns, Nicole Rich, comments on the ACCC's new national licensing program after lenders named in a landmark predatory lending case register as consumer credit providers under the scheme.
Corporate watchdog taken off the leash to pursue mortgage lenders ...
The Australian, 28 June 2010, Nicola Berkovic
Consumer Action’s Director – Policy and Campaigns, Nicole Rich, comments after the corporate watchdog says it will crack down on banks and other lenders who unfairly charge their customers extra fees.
Fee cuts to cost banks $550m
The Sydney Morning Herald, 11 June 2010, Stuart Washington
The banks' record of strong growth in non-interest fees has been challenged by revelations that cuts to penalty fees have cost them $550 million this financial year.
States' 11th hour spats over new energy legislation
The Australian, 11 June 2010, Natasha Bita
Power utilities must be banned from charging late-payment fees, Victoria demanded yesterday, as the states squabbled over a new law to protect customers.
Revolt over parking sting
Herald Sun, 2 June 2010, Karen Collier
TENS of thousands of drivers stung with hefty shopping centre carpark fees are being urged to push for a mass claim for compensation.
The fine art of the parking sting
The Daily Telegraph, 28 May 2010, John Rolfe
ED McKail of Canley Vale opened the mail last week to find a letter from Australian National Car Parks' (ANCP) solicitor that said it was taking court action to recover $1038 for parking fees, interest and legal costs.
Dodgy doorknockers blamed as hundreds of complaints to energy watchdog
Herald Sun, 28 May 2010, Karen Collier
Households are being conned into switching to new electricity and gas deals with higher charges.
Power cuts for hard-up families under new energy laws
The Australian, 27 May 2010, Natasha Bita
Power companies will be permitted to disconnect customers too poor to pay their bills, under the first national consumer energy law to be signed off by the states and territories next month.
ANZ debt collector investigated for Facebook spying
ABC Radio PM, 26 May 2010, Sarah Gerathy
The ANZ bank has launched an investigation after it discovered some of its staff had been secretly using Facebook to gather customers' information. It's alleged that someone in the bank's debt collection team set up a fake Facebook profile.
Caution needed on commission ban
InsuranceNews, 24 May 2010
The Federal Government’s announcement that it is considering extending its ban on commissions to include the risk insurance industry has reignited debate on the likely effects of such a change.
Bank workers join fight against fees
Herald Sun, 18 May 2010, Karen Collier
Peeved bank staff are among those wanting to join the nation's biggest class action to recover $5 billion in bank fees.
Customers could be charged interest on overdue water bills
Herald Sun, 17 May 2010, Karen Collier
Households could be hit with new fees for paying soaring water bills late. The Consumer Action Law Centre fears customers statewide could be charged interest on overdue accounts under potential changes to water laws.
NAB gives refunds for late penalties
The Age, 15 May 2010, Adele Ferguson and Melissa Singer
As the telecommunications industry emerges as the next likely battleground in the war on unfair fees, one of the big four banks has been forced to refund millions in late penalties it charged in error over the past seven years.
Thousands clamour to join class action
Sydney Morning Herald, 14 May 2010, Eric Johnston and Adele Ferguson
Up to 500,000 people are expected to join a class action against banks for repayment of dishonour and late fees. Bank customers have rushed to join a legal action against much-hated penalty fees, with more than 40,000 people registering their interest to recoup billions of dollars in funds paid to banks over recent years.
Bank fees: lawyers watch and wait
The Age, 13 May 2010, Chris Zappone
Several law firms have shown interest in a possible class action against banks to recoup up to $5 billion in bank fees, according to a consumer advocate.
The insidious parent trap
The Age, 5 May 2010, Lesley Parker
Consumer Action’s co-CEO Carolyn Bond discusses the high pressure sales tactics used to sell educational software as regulators warn parents about the misleading methods of some door-to-door sellers.
Consolidating debt could save a bundle but there are risks
Herald Sun, 4 May 2010, Nick Gardner
For borrowers struggling with a range of debts such as credit cards, personal loans, car loans and store cards, consolidating them into a mortgage could save a fortune. Nicole Rich of the Consumer Action Law Centre says a major issue with the industry is misleading marketing.
Flood v storm debate continues
InsuranceNews.com.au, 3 May 2010
In the wake of recent flooding in southern Queensland, the definition of flood versus storm damage and what exactly is covered is once again receiving media attention.
Consumer setback feared
The Age, 30 April 2010, Ari Sharp
Victorian consumers could face a return to previously outlawed debt collection tactics as part of a move to introduce a single set of consumer protection laws.
Consumer legal group hits out at insurance industry
The World Today, ABC Radio, 28 April 2010, Melinda Howells
Consumer Action’s Nicole Rich discusses the role of Australia's insurance industry in dealing with disputes over flood claims.
The great Aussie switch to debit cards from credit cards
Herald Sun, 26 April 2010, Alex Tilbury and Karina Barrymore
Australia’s love affair with credit cards is waning as people switch to using cash and debit cards.
Preston Market switch on cars
Preston Leader, 7 April 2010, Suzanne Robson
Customers and stallholders will lose out in a new parking regime set to begin at Preston Market, a trader claims. Controversial private carparking company Care Park has taken control of market parking but is yet to install ticket machines or signs explaining changes.
New credit card laws won't stop gouging by companies
Sydney Morning Herald, 24 March 2010, Melissa Singer
New laws designed to improve consumer protection will not block credit card companies from imposing onerous fees and charges on their customers, legal experts have warned.
Appliances not quite the stars they seem
Sydney Morning Herald, 20 March 2010, Melissa Singer
ONE in three electrical appliances audited for energy efficiency is either unfit for sale or has exaggerated environmental credentials.
Consumer advocates warn of slick sales tricks
World Today, ABC Radio, 15 March 2010, Ashley Hall
The Consumer Action Law Centre is calling for stronger protection against the slick sales techniques used by in-home sales staff. The centre is warning that the national consumer laws, that are due to come into effect later this year, will whittle away some of the protections now offered to Victorian consumers.
Now a bill for power poles
Herald Sun, 18 February 2010, Karen Collier
Consumer Action’s Senior Policy Officer for Energy, Janine Rayner, discusses concerns over electricity distributors’ expenditure forecasts that could mean Victorian consumers will be charged up to $200 on their annual electricity bill by 2015.
Bankruptcy Reform
Online Opinion, 9 February 2010, Nicole Rich and Fiona Guthrie
Consumer Action’s Nicole Rich and Fiona Guthrie from the Australian Financial Counselling and Credit Reform Association write about the need for reforms to Australia’s bankruptcy laws – including raising the threshold necessary to bankrupt a debtor from $2,000 to $10,000 and changing the amount both debt collectors and bankruptcy trustees can charge in fees.
Judges want control over regulatory body
The Australian, 5 February 2010, Chris Merritt, Legal Affairs Editor
The push to give lawyers and judges control of the national legal services board was denounced by Victoria's Consumer Action Law Centre, which endorsed the taskforce's plan for a balanced membership.
An Australian judicial system
Sky News Business Channel, Law TV, 3 February 2010, Carson Scott
Consumer Action’s Director - Policy and Campaigns, Nicole Rich, discussed NSW Chief Justice Spigelman’s comments on national legal profession reform, alongside Federal Attorney-General Robert McLelland and others.
Carpark Attack
Channel 9, A Current Affair, 19 January 2010, Sarah Stewart
Consumer Action’s Nicole Rich appears in this A Current Affair story on private car park “fines”.
Counselling in demand
The Age, 13 January 2010, Lesley Parker
Help is at hand for those whose finances are hanging in the balance — but it's best not to wait that long. Financial counselling, traditionally delivered face-to-face, is now being offered by phone as agencies seek to cope with a surge in demand that they don't expect to abate any time soon - global financial crisis or not.
So you've vowed to lose some weight: let's start with your wallet
The Age, 3 January 2010, Peter Munro and John Mangan
Looking in the new year mirror can be so harrowing many of us make familiar resolutions: to eat less and love more, take time off, give to the poor. For some businesses, this is boom time.
One wrong digit could cost net-bankers
ABC Radio PM, 18 December 2009, Meredith Griffiths
Despite the increasing popularity of internet banking, there's no uniform policy for how financial institutions should address problems that arise when net-bankers accidentally enter the wrong account number. The Australian Securities and Investments Commission is looking at the issue, but in the meantime consumer groups are telling people to take care.
Borrowers likely to switch banks: broker
Sydney Morning Herald, 11 December 2009, Eoin Blackwell
The federal government's deposit guarantee has helped the big four banks take an even greater share of the mortgage market, but borrowers will return to non-bank lenders because they offer a better deal, says mortgage broker.
If you think interest rates are tough now, wait until next year
Herald Sun, 5 December 2009, Karina Barrymore
If you think it's tough now with interest rate rises, wait until next year. Repayments are only going to get higher and budgets will be swamped even further.
Small lenders gain in slump
The Australian, 2 December 2009, Tim Boreham
CANBERRA'S stimulus payments may have spurred a boom in cash sales of appliances and electrical goods, but the biggest beneficiaries are not the stores but the listed providers of consumer financing such as renting, leasing and small-value cash loans.
Werribee Plaza to refund Salvos after charity stand ‘oversight’
Wyndham Leader, 2 December 2009, Kellie Cameron
Werribee Plaza will make a donation to The Salvation Army to compensate for an “oversight” that led to some plaza shoppers giving money to a Salvos’ stand selling items not linked to the charity. The merchandise was sold from a stand clearly marked The Salvation Army - Wyndham City during the plaza’s popular Santa Christmas parade.
Debt Collectors
Channel Seven – Today Tonight, 24 November 2009, Helen Wellings
Today Tonight looks at how far debt collectors will go, what tactics they can legitimately use, and what rights consumers have when they can't pay or don't believe they even owe the money.
Melbourne's mini-boom brings out the spruikers
The Age, 9 November 2009, Marika Dobbin
Property spruikers can be seen as a bellwether for how the market is travelling. With Melbourne's market going through a mini-boom in recent months, those spruikers who went quiet during the real estate downturn that began in early 2008 are now making a comeback.
Warnings as lenders get more access to credit info
ABC Radio AM, 15 October 2009, Ashley Hall
The lending industry has long been asking for permission to gather much more detailed information about who has been paying their bills on time. And now they'll get it, under legislation proposed by the Federal Government. Consumer advocates say they're concerned the legislation will be used by lending institutions to spruik more loans, instead of for responsible lending.
NAB cuts bank fees
ABC News Radio, 15 October 2009, John Barron
Nicole Rich, Consumer Action’s Director of Policy and Campaigns, welcomes the National Australia Bank’s decision to abolish monthly account keeping fees and credit card over-the-limit fees.
Banks’ marketing materials
ABC TV Hungry Beast, 7 October 2009, Scott Mitchell
Hungry Beast spoke with Consumer Action’s Director of Policy & Campaigns, Nicole Rich, about our dealings with banks and other lenders’ marketing materials.
Businesses air concerns over bankruptcy reform
ABC TV Inside Business, 13 September 2009, Kathy Swan
The Federal Government's plan to reform personal bankruptcy laws takes another step tomorrow when public consultation finishes and the new legislation starts to be drawn up. The key plank of the reforms is raising the minimum debt required to trigger bankruptcy from $2,000 to $10,000.
Peak body expels bad mortgage brokers
ABC radio AM, 9 September 2009, Sue Lannin
The peak mortgage industry body has kicked out 1,500 mortgage brokers for failing to meet minimum standards. Mortgage brokers are the middlemen who get paid a commission for arranging home loans for customers with banks and other financial institutions.
New Rules are coming and the first signs are here
The Australian, 28 August 2009, Chris Merritt
Carolyn Bond, co-chief executive of the Consumer Action Law centre, has called for stronger consumer protection measures for the legal industry.
Not in your best interest
The Age, 12 August 2009 , Antony Lawes
The big banks might be winding back some penalty fees but the biggest and most costly of them all, the home loan exit fee, is staying put.
Bank surprises customers by cutting fees
ABC Radio PM, 29 July 2009, Simon Santow
How best to make good on bad debt
Sydney Morning Herald, 26 July 2009, Bina Brown
Offers promising to combine loans and reduce interest can end up costing you more
New law may check bank penalty fees
The Australian, 24 July 2009, Eoin Blackwell
The battle over bank fees is set to flare once again with a new bill before the federal parliament.
Politically correct madness as fears grow over power bills
Herald Sun, 8 July 2009, Karen Collier
Politically correct zealots penning new national energy laws have pulled the plug on the word "disconnection". The word is being replaced with the bizarre term "de-energisation".
Lonely heart’s $110,000 agony
Herald Sun, 7 July 2009, Karen Collier
A man who claims he was conned into paying $110,000 to a dating agency to find his dream woman has launched legal action for a refund and compensation for stress and humiliation.
Pricing policy needs teeth if it’s to really benefit consumers
The Age, 1 July 2009, Opinion Piece, Nicole Rich and Sean Carroll
With the Federal Government abandoning Grocery Choice, it is now even more important that it puts in place an effective unit pricing regime that works for consumers.
World Bank outlook moves from grim to grimmer
ABC Radio PM, 23 June 2009, Stephen Long
When it comes to the global financial crisis, don't get too comfortable. The World Bank has revised down its forecast and now sees global growth going backwards by nearly 3 per cent this year amid a collapse in trade and global capital flows. But its proving a mild recession for Australia's major banks - their profits, and profit margins on lending, have risen, while the profits of their smaller competitors collapse.
BankWatch plan falters due to lack of interest
Sydney Morning Herald, 24 June 2009, Jessica Irvine
The Rudd Government's much vaunted initiative that promised to make it easier for people to switch banks has been largely ignored by consumers since it was introduced nearly eight months ago.
Pensioner risks losing home over unpaid BigPond account
The Age, 19 June 2009, Julia Talevski
Luba Kipish is facing a $23,000 bill and could potentially lose her home after being placed into bankruptcy for not paying an eight-year old Telstra BigPond bill of less than $1000.
Just what the consumer ordered
The Age, 10 June 2009, Lesley Parker
New pricing laws for goods and services will force businesses to be more transparent.
How to recognise and avoid two modern hard-selling traps – gym memberships and maths software
Channel Ten - 9am with David and Kim, 28 May 2009
Consumer Action’s Nicole Rich and Deakin University’s Dr Paul Harrison discussed selling tactics and consumer rights regarding gym memberships and maths software.
Fear for rights of water-bill defaulters
The Age, 27 May 2009, Peter Ker
Melburnians with overdue water bills could have their property seized, interest charged on their bills and their rent diverted if promised legislative changes go ahead.
Finance brokers turn the screw on battlers
Herald Sun, 22 May 2009, Karen Collier
Finance brokers are holding battlers to ransom by stopping them from selling their homes. Consumer advocates are outraged that brokers have the power to place caveats over homes and freeze access to alternative finance to force payment of fees.
Banks squeeze more fees
Channel 7 – Sunrise, 22 May 2009
Consumer Action’s Nicole Rich discussed the release of Reserve Bank information that reveals Australian banks charged over $1 billion in penalty fees last year.
Debt and where to find help
Channel Ten - 9am with David and Kim, 20 May 2009
Consumer Action co-CEO, Carolyn Bond, discussed debt and debt collection, and where consumers can find help.
More lose homes as job losses bite
The Age, 28 April 2009, Daniella Miletic
MORE Victorians are losing their homes as unemployment rises, with court figures revealing a 30 per cent rise in claims lodged in the first three months of 2009 compared with the same period last year.
Banks target vulnerable customers
ABC radio PM, 24 April 2009, Richard Lindell
The recession and fear of unemployment has seen many Australians cut back on their use of credit cards. But consumers still owe more than $45 billion on plastic; and a growing number are in over their heads. The banks are being accused of exploiting the most vulnerable consumers during the boom via direct marketing campaigns. Now during the downturn many face bankruptcy with no prospect of paying down debts totalling tens of thousands of dollars.
Dating agency accused of conning elderly man
The Age, 24 April 2009,
Selma Milovanovic
A DIABETIC 73-year-old man looking for love has been allegedly conned out of $22,000 by an introduction agency that told him to mortgage his house to pay for their services.
Single mum accuses NAB over credit card
The Age, 24 April 2009, Daniella Miletic
THE National Australia Bank's ability to help customers in financial hardship has come under scrutiny over claims it ignored a struggling single mother's efforts to get information about her credit card debt.